What’s it for?
Our most popular service is designed to help us give more detailed support – taking a deeper and closer look into issues across your business. It will usually involve the creation of a detailed programme of work or projects to manage issues to the best resolution.
When would I need it?
We will help identify if it’s the best way to support you. We recommend this approach is best used for major issues, which from experience can have more than one root cause, or span multiple teams or business areas. Here are some examples of these:
Issues with complex elements:
Communication effectiveness
(i.e. need to tailor to the many audiences, backgrounds & interests)
Resistance to change
(i.e. lack of knowledge, diverse perspectives, budget & time issues)
Customer-first strategy
(i.e. depth of buy-in, market dynamics, consistency of experiences)
Resolving data challenges
(i.e. multiple sources/systems, wide-ranging metrics, data bias)
Issues spanning multiple areas:
Improving culture
(i.e. spans all departments and locations)
Developing people
(i.e. spans all irrespective of the team they work in)
Enhancing Quality
(i.e. follows all elements of value creation & support processes)
These are a snapshot where more in-depth issues require a greater lens, but we will work with you to highlight how we can manage and support these best.
Examples of deeper dives include:
Changing the way the RYA used data, communication & innovation.
Culture change & simple systems at the Investment Association.
How do I proceed?
The process starts with a free initial review, you can book this below:
Rest assured we continually advise you on the best way to work together. For most the Deep Dive approach is best, but sometimes it may be better to use the quick support Fix it Now solution or our coaching support service – Helping Hand. Always a decision we make together with you in mind.
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