How can we help?
We deliver a range of proven change consultancy services to help businesses realize their true potential. Our ability to deliver is based on 20 years of expertise with leading brands from Help for Heroes & P&O Cruises to Hippo Bag & Hitachi Capital.
We tailor our services to each situation, it all starts with a free no-obligation review. This seeks to identify and prioritize areas of concern and opportunity and we do this by looking across your operations in the areas of People, Process, Culture & Technology.
Common issues the review helps answer include:
- How to best grow your business?
- How to be more resilient and future-ready?
- How to harness hidden potential?
- How to attract & win more customers?
- How to be more efficient?
- How to optimize our culture?
What do we deliver?
We tailor all our services to the needs of your business but here is a list of the areas of your business we support:
Business Health checks
- Initial business review – need and capability for change
- Impact assessment – work required & business resilience
- External marketplace – benchmarking others & future opportunity
Change Management Planning
- Defining Strategic Change
- Embedding success and quality metrics
- Identify and prioritize key change areas
- Creation of change roadmaps
- Outlining specific work packages
- Resourcing scope – people, time & budget
- Communication & stakeholder planning
- Detailed project specification – including milestones
- Project setup up (timelines, dependencies & requirements)
- Project initiation & kick-off
- Change implementation assessment & reporting
- Embedding lessons learned & continuous improvement
Partial or Total Program ownership – as required
Leadership Development
- Evaluate leadership needs to support effective change
- Bespoke coaching to enhance skills gaps
- Creation of effective communication strategies
- Support to enable a change positive culture
- Strategies to support change-averse staff
- Harnessing wider intelligence to support and underpin change
- Embedding business performance management
- Continuous improvement principles
People and Team Development
- Full audit of current skills
- Analysis of hidden gems and future skills needs
- Creation of future skills & talent plans
- Pathways to best unlock change and build trust
- Benefits of multi and cross skilling
- Embedding collaboration and innovation
Culture and Future Workplace
- Development of future vision
- Culture & Workplace Improvement Planning
- Baselining current (people, values, process, methods)
- Building Customer Centricity and Impact
- Enhancing innovation and collaboration
- Improving staff retention, motivation & reward
- Efficiency assessment ideas (structure and process)
Technology Adoption & Training
- Analyse current technology and pain points
- Research and outline best-fit ecosystem
- Curation of technology improvement program
- Requirements gathering and supplier selection
- Review of training needs and best adoption approach
- Oversight of technology management & feature roll out
Future Brand
- Showcase current brand health
- Strategies to optimize future growth
- Stress testing future demand
- Brand identity review & workshops
- Customer journey modelling and re-design
- Enchancing engagement and user experience
- Embedding continous improvement
How do we work?
Our 20 years of expertise tell us that looking only at single issues in isolation rarely delivers lasting change and that’s where we are different.
We look across 4 key pillars of your business (People, Place, Processes & Platforms) to better understand wider context and thereby deliver a more robust solution that strengthens your foundations. These key pillars are shown in more detail below:
People – also known as staff/contractors
- Current versus future skills mapping – does your team have the skills necessary for the business to develop in the future?
- Reviewing roles and structure
Process – also known as ways of working
- Are you working in silos or are you cross-departmental?
- Is your work manual or automated? Can we automate further?
- Are you duplicating effort and wasting staff resources?
- Customer journey modeling:
- Mapping processes customers go through.
- Working out where value can be added to processes.
- Defining your personas.
- How you measure the return from campaign activity across online, social, and offline sources.
- Net Promoter Scores, any customer feedback (online or in person) alongside any anecdotal reviews from sites including Glassdoor etc
Place – also known as culture/company perception
- We’ll audit current versus desired values.
- We’ll gather feedback from staff and customers about the organization’s perceived culture.
- Reviewing your growth against comparable sector -vs- sector averages)
Platforms – the technology & channels you use
- List all of the services you use, and why.
- See if there’s any overlap where money or time can be saved.
- Investigate whether any services could integrate better, i.e. through automation of data processing.
- Look at whether any alternative services may offer better coverage or features for your business.
- Ensure your technical stack is future-proofed and will be sustainable and reliable in the future as you grow and technology evolves.
Once you have contacted us we have an 8-step process that covers all our work which is always delivered in partnership with you:
Our 8-step model overview
- Meet our friendly team
- Define your objectives
- Assess your four key pillars
- Baseline the business more widely
- Identify & manage critical issues
- Create a draft strategy for review
- Finalise strategy with key people
- Launch, monitor & refine
Throughout this process, our work is highly collaborative, never in isolation, & will be a mixture of hands-on or advisory support to suit your budget. Where we may address the need for wider services we have a series of partners that can support you.