Customer excellence test

Welcome to our easy & quick to use tool, that gives you a personalised score. This suggests how well your business aligns with best-in-class customer-centredness & business performance.

All responses are kept in strict confidence. So, to get the best out of it please be as honest as you can with your responses. Let’s get you started by looking at the use of Insight in your business and remember we are always here to help.

Customer culture score calculator & widget

Insight

Do you understand who your ideal customer is?
Do you find out what’s topical with your customers when creating your marketing material?
Do you regularly ask your customers what you could do better?